RugRoute Connect

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of RugRoute Connect, a customer communication platform operated by Wool&Loom LLC (“we,” “us,” or “our”).

Last updated: September 16, 2026

About RugRoute Connect

RugRoute Connect is used by Wool&Loom LLC to communicate with existing rug customers. The platform supports customer support, delivery coordination, service notifications, follow-up communication, and updates related to prior purchases and deliveries. RugRoute Connect is not used to send unsolicited marketing messages.

Acceptance of Terms

By opting in to SMS communications from Wool&Loom LLC, you agree to the SMS-related terms described below. Your use of our services is also subject to our Privacy Policy. If you do not agree, please do not opt in to SMS communications.

Customer Communication

Wool&Loom LLC uses RugRoute Connect to communicate with customers who have an existing relationship with us. Communications may occur by phone, SMS, or other channels supported by the platform and are intended to support customer service, deliveries, and service-related needs.

SMS Opt-In Process

Customers may consent to receive SMS communications verbally while speaking with a Wool&Loom LLC sales or customer service representative, either in person or by phone. Before consent is obtained, the representative explains the types of SMS messages the customer may receive, that message frequency may vary, that message and data rates may apply, and that customers may reply STOP to opt out or HELP for assistance.

Consent is collected before SMS messages are sent.

Providing a phone number alone does not constitute consent to receive SMS messages.

After the customer provides affirmative verbal consent, their SMS opt-in status is recorded in our customer communication system.

SMS Terms

By opting in to SMS communications from Wool&Loom LLC, you agree to receive text messages related to your existing customer relationship. These messages may include:

Message frequency may vary depending on your orders, deliveries, and service needs.

Consent to receive SMS messages is not a condition of purchase.

For questions or assistance regarding SMS communications, you may contact Wool&Loom LLC at info@woolandloom.com or 201-546-7900.

Privacy

Our collection and use of personal information is described in our Privacy Policy, including how we handle SMS consent and opt-in data. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued use of RugRoute Connect or receipt of communications after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms or RugRoute Connect, please contact: